Can you have more than one account at SpinAway?

You are only permitted to have one SpinAway account. If you are experiencing any difficulties logging in to your account or have forgotten your credentials, you can contact the customer support service to resolve your query.

How long does the verification process take once all the documents have been uploaded?

The entire verification process usually takes 2-3 business days. You can follow the live progress of your document verification by going to “Settings” and then the “Verify” tab.

How to use your free spins?

All you need to do to activate your Free Spins is simply search for the relevant game(s) via the “Home” or “Games” tab, open the game and start away!

Can you withdraw your bonus funds immediately?

To withdraw your bonus, you must meet the wagering requirement associated with the specific bonus. For more information on the wagering section, please refer to the terms & conditions associated with the particular bonus.

Do bonuses come with an expiry date?

Yes, every bonus at SpinAway comes with an expiry date. You should always find expiry date details outlined clearly in the promotional terms.

Can you close your account for a specific period?

Yes, within the Responsible Gaming section under “Settings,” you can close your account for some time, ranging between a 24-hour break and a 30-day exclusion.

How are the funds in your account affected if you permanently close your account?

It would be best to withdraw all the funds from your account before closing it, as once this has been initiated, you will no longer have access to your account. If you have funds remaining in your account after a permanent self-exclusion, please reach out to the Customer Support team. Any withdrawals that have been requested and approved will not be affected if you close your account.

Is there a facility to self-assess your gaming activity?

Yes. in the Responsible Gaming section, which you can find via “Settings,” Spin Away provides information and advice on how to review your gaming activity and recommend steps you can take to help control your play.